Technical Services Engineer null

Introduction

At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, let’s talk.

Your Role and Responsibilities

Are you a System or Database Administrator looking for a change of scenery? Or, perhaps a Technical Support Professional looking to broaden your horizons? Do you feel IT Security is the place to be as threats grow daily around you? Are you the one wondering how things work while everyone is marveling at the pretty lights? If this describes you, why not join our team? The IBM Guardium Data Security platform provides the most widely used solution for monitoring and securing corporate information and preventing information leaks from over 40 enterprise databases and Big Data environments running across 13 industry leading operating systems.

The Guardium platform monitors and prevents unauthorized or suspicious activities by privileged insiders, potential hackers, and end-users. Our global team provides 24X7 support to leaders in all sectors, including financial, health, insurance, retail, federal and state government on 6 continents (we’re still working on Antarctica).

As a Technical Support Professional, you will play a key role in helping our clients successfully administer their Guardium deployments while also helping our product develop and grow throughout the product life cycle. Team members work closely with each other, development, and other teams to resolve complex issues and provide the best possible customer experience. If you love technology, tackling complex challenges, and leveraging your technical expertise to help others, we want you to be part of our talented worldwide technical support team.

Your responsibilities will include reviewing diagnostic information, troubleshooting, problem recreation and debugging complex product issues to determine course of action and/or solutions.

You will be expected to:

• Collaborate on complex technical issues to become a subject matter expert in the Guardium data security solution and supporting technologies.
• Provide technical support to clients and/or IBM field support leveraging superior communication, client management, and problem determination/problem source identification skills.
• Contribute relevant and timely content to improve client self-sufficiency.
• Interact directly with Development, Sales, offering Management, Services, QA to verify product defects and enhancements and advocate for ongoing product improvements.

Required Technical and Professional Expertise

• Passion for customer care and customer satisfaction.
• Previous Technical Support, Sysadmin, DBA or equivalent experience is required.
• A successful track record in developing and managing customer relationships.
• English business level language proficiency.

Preferred Technical and Professional Expertise

• Experience in shell scripting, Perl, and SQL
• Knowledge of networking concepts
• Basic knowledge in Enterprise DBMS, such as Oracle, Microsoft SQL Server or IBM DB2, etc.
• Experience in Windows, IBMi, z/OS or Linux operating systems
• Preference will be given to Red Hat System Administration or OpenShift Administration certified candidates.

About IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.