Technical Support Engineer null

Introduction

At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities

Who you are:

• IBM Spectrum Scale (formerly GPFS) is a most famous File System in the world. Please refer to link below to get more information.

What you’ll do:

• The Spectrum Scale technical support team is dedicated to enabling our client’s success, in response to client’s request. Our team does not stop at the traditional boundaries of product support, and its counterparts in NA and EMEA.

Required Technical and Professional Expertise

• Excellent oral and written communication skills.
• Ability to listen to clients and understand both situational and technical issues.
• Ability to work with and collaborate across a global team of engineers.
• Basic knowledge of Operating Systems (UNIX, Linux, Windows).
• Experience with C and UNIX / Linux shell script programming.
• Master Degree. Computer Science or Software Engineering preferred.
• This role will require working a shifted work week at least once a month to provide support on weekends.

Preferred Technical and Professional Expertise

• Experience with HPC (High Performance Computing).
• Experience troubleshooting network, OS or application/software issues.
• Experience working in a 24×7 support environment.
• Good analytical and problem solving skills.
• A working knowledge of case management in Salesforce, or equivalent, is desirable.

About IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.