2022 Business Operations Associate null

Responsibilities

• You will provide assistance to users via mail, WhatsApp, phone, social media, and live chat support channels
• Providing valuable insights and work with stakeholders such as product and technical teams on customer behavior and customer feedback
• Gain a strong understanding of the product and business and work towards improving customer experience
• Be a single point of contact for all customer related queries and information Help in refining and enhancing the process and product for better user and customer experience
• Perform verification tasks for campaigns running on the platform and evaluate/investigate the cause in order to certify trust
• Work towards ultimate customer happiness by identifying and problem-solving issues and processes

Requirements

• 0-2 years of full-time work experience, preferably in customer-facing roles, operations, or any customer-oriented role
• Excellent written and verbal communication skills in English and Telugu and/or Kannada.
• The ability to read and write in Hindi is an advantage
• Ability to interact with different stakeholders to get the job done
• Someone who can pay close attention to detail – You must have an eye for minute details and precision
• Ready to work in shifts (rotating day/night shifts, rotating weekend offs — total working hours will be 40 hours a week, 5 days,8 working hours each day) Applicant must preferably be a graduate or postgraduate
• Strong phone contact handling skills and active listening Ability to multi-task, prioritize, and manage time effectively