Business Operations Intern null

About Milaap

Milaap is a crowdfunding platform that facilitates loans for individuals and small businesses in India, focusing on social impact and financial inclusion. Their platform allows people to lend or donate money to support various causes and projects, ranging from education and healthcare to entrepreneurship.

Your role

Job Responsibilities:

• You will assist users on mail, WhatsApp, phone, social media, and live chat support channels
• Evaluate all the fundraisers on the platform and ensure all the campaigns are meeting Milaap’s terms and conditions and all the fundraisers are genuine.
• Review foreign donations on the campaign.
• Perform verification tasks for campaigns running on the platform and evaluate/investigate the cause to certify trust
• Work towards ultimate customer happiness by identifying and problem-solving issues and processes
• Providing valuable insights and work with stakeholders such as product and technical teams on customer behavior and customer feedback
• Gain a strong understanding of the product and business and work towards improving customer experience

Training & development

Interns at Milaap undergo comprehensive training, honing skills in user support across various channels and ensuring campaign integrity by evaluating and verifying fundraisers. With a focus on customer happiness, interns actively collaborate with stakeholders, gaining a deep understanding of the product and contributing to an enhanced overall customer experience.

Salary & benefits

The internship stipend offered will be INR 20k per month.

Perks and Benefits (on successful conversion to full-time associate role)

• Conversion to the full-time associate role and competitive compensation (annual CTC of INR 3.6 LPA)
• Comprehensive Health insurance for yourself and 5 family members (parents, spouse, and children)
• Travel allowance for daily commute to the workplace.
• Paid time off 24 days in a year over and above 10 days for your preferred festivals.
• Scholarships to pursue upskilling and/or higher studies upon completion of 2 years.
• Mentorship from founders for those who seek to pursue higher studies in globally renowned B-schools and universities. The alum has gone on to pursue higher education at Harvard Kennedy School, INSEAD, Wharton, ISB, Chicago Booth, and London Business School to name a few.

Career progression

Upon successful completion of the internship, the candidate will be offered a full-time position depending on performance.

Work-life balance

Milaap prioritizes work-life balance through a 5-day workweek, totaling 40 hours, and rotational shifts, offering flexibility for diverse schedules. Their commitment to rotating day and weekend offs enhances a balanced and fulfilling professional and personal life for team members.

Culture & vibe

At Milaap, the work atmosphere is lively and welcoming, encouraging creativity and teamwork. The vibe is full of positive energy, with everyone coming together to make a real difference, making it an exciting place where people can grow and make meaningful contributions.

About you

Job skills and experience required:

• 0-1 year full-time work experience, preferably in customer-facing roles, operations, or any customer-oriented role
• Excellent written and verbal communication skills in English, Telugu, and/or Kannada. The ability to read and write in Hindi is an advantage
• Ability to interact with different stakeholders to get the job done
• Someone who can pay close attention to detail - You must have an eye for minute details and precision
• Ready to work in morning/afternoon shifts (rotating day, rotating weekend offs -- total working hours will be 40 hours a week, 5 days,8 working hours each day) Applicant must preferably be a graduate or postgraduate
• Strong phone contact handling skills and active listening
• Ability to multi-task, prioritize, and manage time effectively.
• Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.

Sources

The following sources were used in researching this page:

• linkedin.com/jobs/view/3842807749
• youtube.com