Mindtree India
Service Desk Engineer null
India, Bangalore
Opportunity Expired
Mindtree is hiring for the role of Service Desk Engineer.
Opportunity details
Opportunity Type
Graduate Job
Application dates
Minimum requirements
Accepting International Applications
No
Qualifications Accepted
E
Engineering & Mathematics (all other)
Engineering Management
I
IT & Computer ScienceWorking rights
Read moreJob Description
- Experience in the IT industry with a specific focus on the customer and End User facing Enterprise Technical Support / Application Support engagements
Role Description
- Providing 24/7 single point of contact enterprise support for APAC, EMEA, and AMER customers in an SLA bound workspace
- Providing SOP based resolutions and managing escalated tickets where applicable
- Handling Priority or Key customers regularly and providing technical support
- Create documentation and perform analysis on shift-left candidates and top volume drivers
- Lead resolution efforts and coordinate with 3rd parties directly
- Ensure tickets documentation, categorization and classification are precise
- Managing entire ticket lifecycle reported across ticketing tools, emails, chat, and telephony sources
- Managing shift handovers and passing on consistent updates within the team and outside the team
Mandatory Skills
- Internet Explorer
Work rights
The opportunity is available to applicants in any of the following categories.
India
Indian Temporary Work Visa
Indian Citizen
Indian Permanent Resident
Graduate Success Stories
Internships are very important as they give us practical knowledge and experience, and these are the first things you are asked about in an interview. You can learn your curriculum and study and get good grades, but they will ask about your experience.