Travel Coordinator null

Job Summary

The Regional Travel Co-ordinator will be the main point of contact for all travel-related queries and will be responsible for providing a high level of customer service, managing implementations, policies and reporting.

Responsibilities

• Operational management of the Groupe Travel & Card Programme across AMEA, ensuring:
• The card programme is set up and managed within Publicis Groupe guidelines to the levels directed by the Groupe Travel Manager.
• Internal approvals for all new Cards are managed within Publicis Groupe guidelines
• Amex application processes are followed for all new card set up, changes to cards and accounts and termination of all cards.
• Aligning the BTA payment process with accounts payable teams
• Annual audit of cardholder employee status
• Ensuring hierarchy for all markets is correct for global suppliers, including checks on raw data
• Review with Regional and Groupe Travel manager strategies to reduce any recurring themes relating to bad debt and put in place measures to reduce this with agency CFOs.
• Monthly/quarterly/annual reporting requirements of the programme are completed on time and within Publicis Groupe guidelines including monthly delinquency and travel reports, and annual CSR reports
• Ad hoc reporting as requested by agencies or the Regional Travel or Groupe Travel Manager
• Communication, both written and oral,  is of a high standard with employees, internal stakeholders and supplier Account Managers demonstrating Excellence through Partnership at all time
• Preparation and implementation of all communications to agency cardholders and travellers, CFOs and others as appropriate or directed by the Regional or Groupe Travel Manager.
• Filing all programme documentation, including internal applications, guidelines etc are filed in a secure and identifiable manner.
• Assistance with implementations of new agencies into the Groupe Travel and Card programme (including assistance with regards to BTAs for AMEX Travel implementations).
• Acting as 2nd level approver for out of policy travel bookings:
• Bookings made locally that breach the Groupe’s travel policy
• Reviewing situations where more than the required number of travellers are on the same flight
• Managing local travel contracts
• Actively develop and maintain strong working relationships with all Re: Sources personnel both at an interpersonal level and across all business processes within the wider business environment.
• Actively maintain communication and behaviour standards that foster a culture of strong customer and service excellence both within Re: Sources and across all customer and supplier organisations.
• Undertake all work in a safe manner and follow all company and workplace health and safety procedures
• Identify new hazards and advise the manager or workplace H&S representative/co-ordinator within 24 hours of identification.
• Report incidents and accidents to the manager or workplace H&S representative/coordinator as soon as possible

Key relationships

• Regional Travel Manager
• Groupe Travel Manager
• Other Regional Travel Coordinators
• EMEA Procurement Manager
• Agency Employees and CFO
• Amex Account Management both in India and outside as required.

Requirements

• Experience/Qualifications/Certifications
• Corporate travel experience is desirable
• Understanding PG organisation and structures
• Skills (including technology)
• Time Management
• Attention to detail
• High standards of process management
• Team Player
• Excellent written and oral communication